Support
Write to us and a person reads it. Include your phone model and what the app was doing when it went wrong — that usually turns a week into an afternoon.
Answers
Does it work without signal?+
Yes, and that is the design rather than a fallback. Routes, pins, photos, the journal and the fog live in a database on the phone. Airplane mode halfway up a mountain: it still opens, still records, still writes. Anything that syncs, syncs later, and only if you asked for it.
What does it do to my battery?+
Recording uses GPS continuously, so it costs what any GPS tracker costs. On Android it runs as a foreground service so the system does not kill it mid-walk; on iOS it uses background location for the same reason. When you are not recording, nothing runs.
Why do I need an account?+
Because rooms, sharing and the pet all reach a server, and the app has one identity system rather than two. It is worth being straight about the trade: sign-in is required even though most of what you do afterwards never leaves the phone. You can sign in with Apple, with Google, or with an emailed code.
What actually reaches your servers?+
Only what you send. Raw GPS tracks, fog cells, journal entries, plans, saved places, offline packs and your pet chat history stay on the device. The server sees a route when you publish it, a photo when you upload it, and a message when you send it to a room.
What does the pet send when I ask it something?+
The text of your message and your location for that request, plus a photo if you attach one. It goes to a model on Cloudflare Workers AI and is not stored there. The conversation history itself stays on your phone.
Are rooms really private?+
Rooms are end-to-end encrypted — keys are wrapped per member and per device, messages are sealed with AES-GCM, and you can verify a safety number with the person in front of you. Backups are a different matter and we say so in the privacy policy: they are encrypted, but not zero-knowledge.
Can I get my walks out?+
Any walk exports as GPX or GeoJSON from the share sheet. Endpoints are trimmed by default, so a file you hand to someone does not begin at your front door.
How do I delete my account?+
In the app, under Settings, or from the web without installing anything. Deletion sweeps stored files and every table that holds your data; a test fails the build if a new table is ever added without being covered.
Is there an iPad version?+
Not yet — this is an iPhone and Android phone app. It is built around a phone in a pocket while you are moving.